We want you to be delighted with your Astroskills experience. This policy explains when refunds are available for our premium reports.
Digital nature of our services
Premium Reports are digital products generated on demand using AI compute and delivered instantly. Once a report has been generated and delivered, it is generally non-refundable.
When refunds may be issued
- Payment was captured but no report was generated or delivered.
- You were charged more than once for the same report due to a technical error.
- The report contains a demonstrable technical defect that prevents it from being read.
When refunds are not issued
- Dissatisfaction with the interpretive content of a delivered report.
- Incorrect birth details provided by the user.
- Change of mind after a report has been generated.
How to request a refund
Write to us within 7 days of the transaction via our contact page with your registered email and the order/payment ID. We review each request individually and respond within 5 business days. Approved refunds are returned to the original payment method within 7–10 business days.
Free reports
Free Basic Reports involve no payment and therefore do not qualify for refunds.